Return
If your order was delivered within the contiguous United States you can return your item(s) within 30 days of delivery and receive your refund to the original form of payment.
Once your return is delivered to our warehouse, please allow 5-10 business days for it to be processed and refunded. Please note, it may take your bank or credit card provider 3-5 business days to reflect your refund on your statement. All returns must be received in the same condition in which it was delivered.
At this time we are not accepting returns from other countries. We apologize for any inconvenience this may cause.
How do I start a return?
We’re sorry you weren’t satisfied with your order, but we want to make your return process as seamless as possible! Contact our support team by email at team@araujorugs.com, subject: Return + Order Number.
Can I exchange my item instead returning?
Unfortunately at this time, we do not take exchanges. You can simply return your item and repurchase the item of your choosing.
Do I have to pay the return shipping?
Yes, return shipping is paid for by the customer. The cost of return shipping is automatically calculated and displayed for you at the time you request a return and will be deducted from your refund amount.
